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Executive Assistant

Networking Tips for Executive Assistants and Administrative Professionals

By Executive AssistantNo Comments

Networking is a great way to meet professionals from different fields and areas of expertise. According to LinkedIn, 70 percent of people are hired through a connection. Almost 80 percent of professionals consider networking an essential factor in their career success.

As an existing or aspiring executive professional, networking can help you expand your circle and expose you to opportunities that can further your career.

Where Can You Find Networking Groups/Events?

The traditional form of networking involves attending a conference or a business event. However, today the concept of networking has expanded to other mediums. Most social media sites (e.g. Facebook, LinkedIn, Twitter, Instagram) promote online events and webinars that offer opportunities for people to network and expand their circle.

While it can be hard to mingle with a group of strangers, you can reap many benefits once you overcome that initial hesitation. Here are some tips you can use at the next networking event.

Be Yourself

People can see when you are being forceful or trying to be someone you are not. Be your authentic, confident self!

Prepare an Elevator Pitch

The elevator pitch is like a mini overview of your professional accomplishments. It is typically a 30-second pitch that you deliver when meeting new people. The idea of an elevator pitch is to quickly tell someone about yourself and make a good first impression. It is also a great icebreaker as it can give people a topic to talk about. Someone you meet at a networking event may be a C-suite level executive looking to hire an executive assistant. Your pitch can be your first selling point.

Go With a Give-and-Take Mentality

Networking isn’t about finding people who can place you at their companies. Instead, it is about building mutual connections. Share your background, interests, and career aspirations with people and show interest in their careers. Offer help if they need it.

Share Contact Details

If you have met someone who can help you in your career or know someone who can help you, make sure you exchange their contact information. Typically, people exchange their business cards, but you can also add them on LinkedIn.

Follow-Up

After the event, send an email or a LinkedIn message thanking them for their acquaintance. Let them know that you are looking forward to establishing a professional relationship with them.

Suppose you are interested in an administrative or executive assistant career. In that case, executive search companies can help you prepare for interviews and help you get hired successfully at some of the best companies.

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Executive Assistant

How to Effectively Onboard Your New Executive Assistant

By Executive AssistantNo Comments

Whether you have just found your executive assistant (EA) or are looking for one, onboarding is an essential step in the post-hiring process. Preparation will ensure the process goes smoothly, not just for your EA but also for you.

Being a CEO, your executive assistant will be tasked to take care of all the administrative and executive tasks, such as scheduling calendar meetings, responding to emails, collaborating with different teams, booking flights, and more. Before onboarding, it is vital to equip them with all the tools necessary to carry out their job efficiently.

We have created this guide to help you, a CEO or a leader, successfully onboard your executive assistant. Let’s get started!

Prepare the Paperwork

Before the onboarding begins, you want to make sure all relevant paperwork is complete. Make sure HR has all the required forms. Touch base with HR to ensure the employee is ready to be onboarded. Some example documents include:

  • Offer letter
  • Job title and description
  • Hiring forms (e.g. W2, I-9, etc.)
  • Tax form
  • Direct deposit details
  • NDA

Contact the IT department

Get in touch with IT to ensure the employee’s badge is ready and has access to the building and required rooms. Also, check if their email address is set up and have access to all the essential folders/files. IT should also set up their workstation with the necessary equipment.

Executive assistants typically use software and applications like Microsoft Office, Google Workspace, Google Meet, TravelPerk, Slack, Smart Receipts, Asana, SnagIt, and more. IT should provide them access to the tools and resources needed to get the job done efficiently.

Prepare the Workstation (If on-site)

If your executive assistant is hired for an on-site role, their workstation should include everything they will need to operate. Some of the essentials include:

  • A desk, chair, lamp
  • Monitor, keyboard, mouse
  • Printer
  • Keys
  • Stationery items (sticky notes, notepad, stapler, pins)
  • Company merchandise (e.g. mug, glass, T-shirt)

Provide Access to Required Files and Folders

As the CEO or the leader, there are files and folders that only you have access to now. However, your executive assistant will need to use some of these files for their day-to-day tasks. When providing them access, remember to discuss confidentiality.

Are you thinking of hiring an executive assistant for yourself? Executive search firms can help you find dynamic and forward-thinking executive assistants who can effectively assist a team of leaders and CEOs in any domain or industry.

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Executive Assistant

Executive Assistant Interview Questions That Provide Real Insight

By Corporate Culture, Executive AssistantNo Comments

Interviewing a candidate for a job is one of the most crucial steps in finding the right fit for your team or company. While you can’t find out everything about a candidate in an hour interview, there are certain questions that can give you a better insight into what the candidate is all about.

If you are a high-level official (C-suite) looking for an executive assistant to join your team, you know how important it is for the candidate to be the right fit.

We have compiled some interview questions that can help you better assess and filter your candidate so you can make an informed decision.

Technical Questions

Describe your computer skills. What software do you use to organize your tasks and improve productivity?

Skilled executive assistants can organize data in spreadsheets, schedule calendar meetings, and create well-written emails. Apart from Microsoft Office and Google WorkSpace, executive assistants are well-versed in many other softwares.

What process do you follow to book domestic and international travel?

As a CEO or a leader, traveling is an essential part of your business. The executive assistant you hire must be familiar with everything that travel entails, including keeping note of delays, cancellations, layovers, car booking, and more.

Describe a great executive assistant in 3 words.

Summarizing a whole role in 3 words can be tricky but the words they will choose can give you an insight into what they perceive the role to be.

Behavioral Questions

Tell me about a time you worked on projects with similar deadlines. How did you handle it?

This question is a good judge of how your candidate prioritizes tasks and handles pressure. As a CEO, schedules change pretty quickly and your ideal candidate is someone who can refocus and readjust according to the changing needs.

Give me an example of a time you had to solve a complex issue for an executive. Did you get any help?

While executive assistants are great at handling tasks on their own, they also need to collaborate with people on other teams to complete tasks. Therefore, people’s skills and team-building skills are also crucial to this role.

How do you handle conflict?

No workplace is free of problems. When dealing with different people in different departments, your executive assistant can come across difficult people or scenarios. A cool, calm, and, collected person knows how to handle conflict and avoid drama in the workspace.

Are you looking for a top executive assistant to manage your day-to-day tasks efficiently? We can help you find dynamic and well-rounded individuals for your team.

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Executive Assistant

How to Make Travel Plans for Your Boss

By Corporate Culture, Executive AssistantNo Comments

Business travel is crucial to a business’s long-term success. Business travel brings in clients, opportunities, and helps a company expand its foothold. As an executive assistant, when your boss is traveling, the responsibility of taking care of all the travel-related logistics falls on your shoulders. From booking flights to reserving hotels— there are a lot of things that go into planning a streamlined travel itinerary for your boss.

In this article, we will cover some useful insight on how to effectively make travel plans for your boss.

Find out the budget

Every company has an allocated travel budget. Make sure you know how much can be spent on the trip. Businesses sometimes have partnerships with companies that offer travel at discounted prices— check if there is a better deal available.

Check travel requirements

Every country has specific requirements for visitors who are traveling for business or pleasure. Depending on which country your boss is traveling to, there may be certain travel requirements that he will have to consider. For example, does your boss need a visa to travel to that specific country? Does he need certain vaccinations? Keep such contingencies in mind and begin planning a few weeks in advance to cater to these requirements. Also, make sure your boss’ passport is on a date and has empty pages in case a visa is required.

Know your boss’ preference

Some bosses are particular about certain aspects of travel. For example, they may prefer an aisle seat over a window or want a digital boarding pass rather than a printed copy. Ask your boss what their preferences are and plan the trip accordingly.

Create an itinerary

Before travel, sit down with your boss and create a travel itinerary for the travel days. What will his schedule look like on day one? Who will he meet and at what time? Details such as getting into the shuttle and getting to the airport, to meeting an executive for lunch—everything should be listed down in the itinerary. This will give your boss a clear idea of what’s next and remove any confusion or miscommunication between you both.

Research the culture

With international travel, you need to keep certain things in mind. Every culture has norms, e.g. way of greeting, eating, or even tipping. Briefly update your boss on these details.

Account for the unexpected

Unexpected changes can happen during travel. Maybe your boss’ flight gets delayed. What should you do in that situation? If it’s an overnight delay, you would have to book a hotel for him. In another situation, their flight may reach earlier than expected, and you now have to coordinate the new time with the pickup service and the hotel staff. Always be prepared for the unexpected!

Working as an executive assistant can be challenging yet rewarding. If you are planning to further your career as an executive assistant, consider working with executive search firms that can place you at some of the top companies.

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Executive Assistant Recruiter

The Best Executive Assistants Have These Things in Common

By Corporate Culture, Executive AssistantNo Comments

Executive assistants are the force majeure on every successful executive’s team. The EA serves in multiple roles, such as scheduler, gatekeeper, coordinator, strategic liaison, advisor, manager, and problem solver – all before lunch!

In addition to running the office, the great executive assistants support the busy executive with their days’ professional and social demands. The scheduling doesn’t stop there. They will make sure there’s also time for family obligations. Assistants are successful only when their executives meet their goals and responsibilities.

Suppose you’re an executive in today’s dynamic business world. You need an expert executive assistant to help you meet the demands of your role in the company while still maintaining a work-life balance.

What every outstanding executive assistant has in common

Are you ready to look for your EA? You may already have a checklist of characteristics and skills in mind. They could include anything from being bilingual to understanding zoning regulations for commercial buildings.

However, recruiters who screen candidates for EA roles have identified the traits required of top assistants. The best executive assistants are a combination of several characteristics.

When it’s time to hire an assistant for your executive office, look for:

  • Superb communication skills in speaking, writing, and listening. This includes posting on social media as appropriate, listening to team member concerns, and reporting potentially volatile situations.
  • Tech-forward thinking that includes a willingness to recommend and use new technologies.
  • Vast networking capabilities because an EA won’t know everything, but they always know someone who does. It’s one of their secrets in getting so much accomplished.
  • A sense of professionalism that mirrors your corporate culture. Your EA will be ready to meet and greet stakeholders, lead a meeting, or conduct an interview at a moment’s notice.
  • An ability to handle stress in any situation. Meeting tight deadlines, coordinating travel itineraries and making sure you’ve signed your kids’ field trip permission slips are all part of a day’s work.
  • The person who will best represent and sell your brand. You can count on your EA to represent you and your company the way you do.
  • Collaborative skills include involving a variety of stakeholders in tasks. Great EAs rely on teams to make their magic happen, and the person in this position knows how to delegate for maximum efficiency.
  • Someone with sharp anticipation skills. Every EA’s superpower is its ability to anticipate your needs before you even articulate them.

Finally, confidentiality is critical when hiring for the role that will support your work. Executive assistants keep delicate information a secret. Your EA will be loyal and discreet, much the way we recruit candidates for your executive assistant position.

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Executive Assistant

Your Executive Assistant Interview: Questions the CEO Must Avoid Asking Support Staff

By Executive AssistantNo Comments

Legal restrictions prevent CEOs from asking support staff possibly biased questions in interviews. That’s a good thing!

When interviewing support staff, avoid asking questions like these:

  • How many children do you have?
  • What church do you go to?
  • When are you planning to retire?

Some questions are better left unasked out of respect for the candidate. Avoid asking any of these questions:

  • Do you have to wear that scarf on your head?
  • Why are your clothes so dated?
  • Is that your natural hair color?

Instead, try asking open-ended questions based on work-related scenarios.

 Questions the CEO CAN ask support staff in an interview

It can seem like there are a lot of questions you can’t ask in an interview. Rather than focus on what you can’t do, try these more positive questions that reveal behavior:

  • Where do you see yourself in 3-5 years?
  • This job sometimes requires working after 5 pm or on weekends. Often, tasks like making reservations or scheduling meetings can be done from anywhere. Could you commit to working like this?
  • What prior experience do you have that would be useful in a job like this one?
  • Tell about a time when a challenge prevented you from completing a critical task.

Applicants can use the STAR method for answering questions: explain the situation, task, action, result. For example:

  • SITUATION: Two days before a major holiday, our company held a quarterly board meeting at a retreat. Weather forecasters predicted severely inclement weather – the kind that could cause significant travel delays.
  • TASK: My job required that I secure travel arrangements home for board members and the C-Suite. Most of them were flying.
  • ACTION: I worked with the other executive assistants to create several backup arrangements, including car rentals and chartered grand transportation. We also secured hotel reservations, just in case. Then we made “survival bags” consisting of bottled water, snacks, and a few other necessities for each person.
  • RESULT: As it turned out, air travel was canceled for only a few hours, so everyone made it home safely. The survival bags were a big hit!

Open-ended behavioral questions allow candidates to respond in more detail, especially when using a template like STAR.

About the vaccine

Applicants are curious about vaccine requirements for work. Some candidates may find that the provision gives them peace of mind, while others may decide they cannot comply for various reasons.

No current laws prevent you from asking about someone’s vaccination status. Still, it’s better to let your HR department explain your company’s requirements. The applicant can then decide if they can agree to the condition or are better off finding work elsewhere.

Need help figuring out the questioning process? Your recruiter can help by vetting the candidates you interview. If you are the candidate, the recruiter can help you prepare for questions.

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Executive Assistant

Executive Assistants Are Vital for Growing Start-Ups

By Executive AssistantNo Comments

Entrepreneurs growing a start-up find that one critical staff position is crucial to early success: the executive assistant.

Some CEOs balk at the idea of hiring an assistant right out of the gate. They want to avoid appearing too pampered, too self-centered, too corporate. Start-ups, after all, are supposed to be independent, aggressive, and robust. Why would the CEO want to delegate any responsibility to an executive assistant?

The real question is, why wouldn’t the CEO delegate to an executive assistant?

Every CEO Must Have an Executive Assistant

The most important reason to hire an executive assistant for your start-up is to give you the time to focus on the business matters that only you can handle. Your start-up is your vision, and you already devote most of your waking hours to its success.

The executive assistant is your chief of staff, the person who will take care of all the tasks you don’t have time for. If you have the financial capacity to bring one employee onboard, hire the staff position that will grow with your company and help develop your vision.

The Many Chiefs of Staff Duties

An executive assistant (EA) is invaluable to your success because of three critical skills:

  • Prioritization: An EA will prioritize workload, meetings, and who will be allowed to interrupt your work. Probably no one, including your mother-in-law, will get past your EA gatekeeper.
  • Organization: Count on your EA to know where to find everything, from your accounting documents to local zucchini lasagna that melts in your mouth. Your EA can even tell you where the latest version of your pitch deck is filed.
  • Communication: Well-known for their communication skills, EAs will initiate conversations via email, phone, and virtual meeting software. They’ll also make sure you have the words you need for expressing ideas. The EA hires copywriters and speechmakers.

You’ll find that your EA can meet demanding deadlines, handle impossible tasks with grace, and apply emotional intelligence in situations that would unnerve 5-star generals.

Eventually, your executive assistant will become your chief of staff, overseeing other assistants’ work in the workspace you created.

Hiring the Executive Assistant for Your C-Suite

Once you hire your c-suite, the executive assistant becomes your center of operations, often handling multiple roles simultaneously.

Everyone has the same 24 hours in a day, including start-up entrepreneurs. How you use these hours is up to you.

Hiring an executive assistant can give you the additional hours you need. With an EA onboard, you can build your business, practice work-life balance, or even catch on your sleep at night.

To make even better use of your time, turn to an executive assistant recruiter who can help you find the right person to make that happen.

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CEO support

Executive Assistant Salaries Have Skyrocketed Since Pandemic

By Executive AssistantNo Comments

Executive Assistant salaries are often money well spent in any company. This position supports the role of the executive, serving as the company’s senior management liaison for communication and planning.

Since COVID-19 erupted worldwide, executives have become even more reliant on the one hero or heroine that holds it all together during global panic: their executive assistant.

As a result, EA salaries have been on the increase.

Skills for the job 

EAs are experts with technology, whether they coordinate electronic meetings and calendars or keep up with messages in software apps like One Note and Telegram.

Other duties include:

  • Initiating and responding to communication
  • Taking notes
  • Conducting research
  • Planning events
  • Preparing reports, data, and meeting materials
  • Coordinating travel on the ground, in the air, and by sea
  • Training assistants and support staff
  • Maintaining office supply inventories

Since the pandemic, many EAs have redefined their roles by spearheading new initiatives. For example, executive assistant Ratna Sreerangam asked his travel industry CEO for permission to assist customers needing airline refunds. With no other travel permitted during the pandemic, a strategy like this can keep a business afloat until flying is once again permitted.

Executive assistant preparation and training

Most training takes place on the job, but an EA will have to meet foundational requirements, such as having a high-school diploma. In some fields, having a bachelor’s degree might complement the executive office needs. A law office might require that a senior EA have a law degree. Similarly, a construction firm might favor EA candidates with a degree in construction sciences.

The EA might also earn software proficiencies and have certificates verifying their competency. They may also take advantage of other professional development opportunities that will help them excel in their jobs.

Executive Assistant salaries 

With excellent job and communication skills, a versatile EA can earn a good salary.

Industry and location can play a significant role in salary. For example, the average annual EA salary is $53,199. At Walmart, EAs average $75,865, but the same job pays $101,073 at Paramount Pictures.

You may have heard that, despite the salary increases, there are fewer EA positions available. Positions are down by 4% and are expected to decrease more. Still, top-notch EAs are more in demand than ever because many senior executives share executive assistants – especially those who take the initiative and redefine their roles.

Now is the time to reach out to hire the executive assistant that will help you be more successful.

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Executive Assistant

Executive Assistant Questions That You Must Ask

By Executive AssistantNo Comments

Preparing for the executive assistant interview means developing a set of key questions that will give you enough insight to make a hiring decision.  These questions will allow you to assess the candidate’s fit for the job.

Before you meet with the interviewee, take these two critical steps for a successful interview.

Preparing for the executive assistant interview

First, when developing an interview question, avoid any query that can be answered with a simple “yes”or “no”. Instead, ask open-ended questions that will require explanation. You’ll be able to see the candidate’s thought process, and you’ll have a better understanding of how your future assistant will handle challenges.

Next, section your interview questions according to the skills for which you are looking. These can be categorized in three groups: the job itself, behavior, and communication.

Job skills

Providing support for an executive requires diverse skills.

Ask:

  • How do you prioritize your day?
  • What computer experience do you have?
  • Which software programs do you use most?
  • If the executive for whom you work has simultaneous engagements, how would you handle the conflict?
  • Explain how you would make travel arrangements for an executive who needed to fly to a speaking engagement.
  • How do you handle confidential information?
  • If you had to set up a half-day meeting for executives, how would you plan it and be sure that everything would be ready?
  • What’s your most significant professional accomplishment?

Behavioral skills

The person you hire for this role should have the necessary skills and characteristics to get tasks done completely and confidently.

Ask:

  • How would you handle an emergency if you are already busy working on a project with a deadline?
  • What are your thoughts about occasionally working from home evenings, weekends and holidays?
  • Explain how you maintain flexibility in your daily schedule.
  • How do you keep your work-life balance amidst hectic schedules?
  • What do you do when things don’t go the way you planned?
  • Who has been the most challenging person to work with – and how did you handle the difficulty?

Communication skills

Also known as soft skills, these characteristics will establish a candidate’s ability to communicate with others.

Ask:

  • How do you prioritize your day?
  • Tell about a time you had to deal with a demanding visitor or caller, in person or on the phone.
  • Describe your process for writing an email for the executive to send.
  • What three words describe the perfect executive assistant?
  • Tell about a time you had to think on your feet. What was the outcome?
  • How do you handle constructive feedback?

Finally, ask the candidate you interview what questions they may have for you. Both of you should walk out of the interview knowing clearly whether the job is the right fit.

If you have other questions, don’t hesitate to contact a recruiter who knows the industry.

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Customer Service

C-Suite Executives Affect Customer Service

By Career Guidance, Industry Trends, Leadership, TrainingNo Comments

Companies are well aware that delivering strong customer service is essential to customer satisfaction. It affects a company’s reputation, as well as the average lifetime value of customers or clients.

One aspect of customer service that is not always as obvious is the impact that C-suite executives have on customer service. To maximize customer service, C-suite executives should consider the following steps.

C-Suite Executives Should Focus on Employee Engagement to Promote Customer Service

Satisfied and engaged employees tend to deliver better customer service. As such, savvy C-suite executives listen to their employees and encourage feedback. Research shows that companies with higher ratings for customer experience tend to have more engaged employees. They also tend to have more collaborations with HR.

Essentially, engaged and happy employees have a higher willingness to resolve customer issues. They will go out of their way to deliver the best possible customer experience.

C-Suite Executives Should Encourage Meaningful Connections

Another action that C-suite executives can take is to ensure that the company uses social media channels and reviews to create meaningful connections with clients. C-suite executives who incorporate this strategy will notice that consumers are more emotionally engaged with the brand. Research has shown that high engagement translates into more sales.

C-Suite Executives Should Integrate Silos

C-suite executives should also take the time to address any silos, or isolated divisions, within their organization. There are several aspects to this. To begin, silos reduce the level of employee engagement, as employees in siloed departments may not feel as appreciated.

Additionally, it is nearly impossible to ensure consistent messaging when there are siloes within a company. This is crucial, as customers will have an improved experience if messaging is consistent. Consistent messaging ensures that your product design team can deliver what the sales or marketing teams promise. Inconsistent messaging can lead to confusion and disappointment.

C-Suite Executives Should Understand Their Audiences

Any C-suite executive hopefully realizes that their marketing team must understand the audience to appeal to them. However, more than just the marketing team needs to have this understanding. The product design team needs it to create products that customers want.

Most importantly, the C-suite executives need this understanding themselves. C-suite executives are in control of the overall direction of the company. To move the company in the direction that your customers want, you must understand their needs and goals.

The C-Suite Can Include a Chief Customer Officer

The actions of all C-suite executives can affect the customer experience. That being said, many companies have chosen to have a Chief Customer Officer (CCO) who focuses on this. In the case of a CCO, other C-suite executives keep the elements of this list in mind at all times, but the CCO focuses on them.

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