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Director of IT

JOB ID: EB-3828616568

Send your resume to [email protected] with the job ID

COMPANY:

Confidential UHNWI

 

ADDRESS:

Century City, CA

 

POSITION:

Director of Information Technology (IT)

 

INTERVIEW PROCESS:

1st : Zoom interview with Head of Operations

2nd: Zoom interview with COO

3rd: Interview with additional team members

 

Position Summary:

We are seeking a highly experienced, proactive Director of Information Technology to oversee and execute comprehensive IT strategies across a network of luxury properties, including multiple primary residences and additional estates located throughout the United States. This role demands exceptional technical proficiency, discretion, and adaptability, with a strong emphasis on personalized service and hands-on support.

 

KEY RESPONSIBILITIES:

 

  • IT Infrastructure Management
    • Design, implement, and manage customized IT solutions tailored to the needs of a high-profile household across multiple locations.
    • Administer and support smart home systems such as Lutron, Savant, and Crestron to ensure seamless home automation, lighting, and climate control functionality.
    • Oversee and maintain complex networking and AV systems, ensuring high availability and performance.
  • Device and System Oversight
    • Administer Apple Business Manager, Jamf, and Microsoft Admin/Entra for secure provisioning and oversight of company-owned devices.
    • Provide end-to-end technical support to family members and staff, covering all devices, applications, and services.
  • Security and Surveillance
    • Manage advanced security systems including Rhombus cameras, Avigilon, Openpath, Verkada, and Cisco Meraki for comprehensive surveillance and remote access control.
  • On-Site Support and Travel
    • Travel regularly to properties to conduct hands-on troubleshooting, AV maintenance, and infrastructure upgrades.
    • Ensure rapid response and on-site presence as needed for critical tech issues.
  • Project Coordination and Contractor Liaison
    • Collaborate with architects, builders, and contractors during property renovations to align technology infrastructure with structural and electrical plans.
    • Manage vendor relationships and coordinate project timelines to ensure minimal disruption and timely delivery.
  • Training and Documentation
    • Develop easy-to-understand guides and tutorials for end users of varying technical proficiency.
    • Provide ongoing training and support to ensure confident, efficient use of technology throughout the household and staff.

 

TOP KEYS FOR CLIENT:

  • 8+ years of experience in IT leadership, preferably in private households or hospitality environments.
  • Bachelor’s degree.
  • Expertise with Apple, Microsoft, and enterprise mobile device management platforms.
  • Strong knowledge of networking protocols, smart home integration, and AV system maintenance.
  • Proven ability to manage large-scale, multi-property tech ecosystems.
  • Discretion, reliability, and the ability to operate in high-trust, confidential environments.
  • Excellent interpersonal and communication skills.
  • Ability and willingness to travel frequently within the U.S.

 

 

 

 

 

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